Refund policy

RETURNS & REFUNDS — GraphixoneDesign

Because every item is made to order with your design, we can't do free returns like big retailers. We print it for you after you pay — that's what keeps our drops exclusive and zero-waste.

What we do cover:

1.  Damaged or wrong item — If your backpack arrives damaged, defective printing, or it's the wrong product, email us within 14 days with a photo. We'll replace it free or refund you, no questions. Printful covers this.

2.  Lost in transit — If tracking hasn't moved for 10 business days past the delivery window, we'll chase the courier and resend or refund.

What we don't cover:

•  Change of mind, wrong size ordered, or "I don't like the color in person." Since it's custom-printed for you, we can't resell it.

•  Slight color variation — screens show colors differently, and all-over-print can vary 5-10% from the mockup. That's normal for POD.

•  Delays caused by customs, Royal Mail strikes, or wrong address entered at checkout.

How to start a claim

•  DM @graphixonedesign or use the contact form with: order number (#1001 format), photo of issue, and what you want — replacement or refund.

•  We reply within 48 hours.

Refunds

•  Approved refunds go back to your original payment method (PayPal or card) within 5–7 business days.

Exchanges

•  We don't do size exchanges on custom prints. Order again with the right size and we'll give you a 15% discount code for the hassle.

By buying from GraphixoneDesign you agree your product is made on demand in Latvia/UK/US facilities after payment.

That's POD-standard and protects you legally. Shopify will auto-link it at checkout once you paste it. Want the Privacy Policy next so your store is 100% compliant?